Thank you for shopping with www.solarasway.com. We are committed to delivering your order safely and efficiently throughout Europe.
1. Shipping Destinations
We currently ship exclusively to countries within Europe.
If your location is outside our shipping coverage, you will be notified during checkout or before your order is processed.
2. Order Processing
- Orders are processed within 1–2 business days after payment is successfully confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons or promotional events, processing times may be slightly extended.
3. Estimated Delivery Time
After your order has been shipped, the estimated delivery time is:
- Europe: 3–8 business days
Delivery estimates are provided as a guideline and may vary due to customs clearance, weather conditions, carrier delays, public holidays, or other unforeseen circumstances.
4. Shipping Fees
Shipping costs are calculated during checkout based on your delivery location and the selected shipping method.
Any available free shipping promotions will be clearly displayed on our website when applicable.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, where available.
Please allow up to 48 hours for tracking information to become active after shipment.
6. Customs and Import Charges
For destinations within Europe, customs procedures generally do not apply to shipments within the same customs area. However, if local regulations require additional taxes, duties, or import fees, these charges are the responsibility of the customer unless otherwise stated.
7. Delivery Issues
Please ensure that your shipping information is complete and accurate before submitting your order.
We are not responsible for delivery delays or additional shipping costs resulting from:
- Incorrect or incomplete shipping information
- Failed delivery attempts
- Refused deliveries
- Circumstances beyond the carrier’s control
8. Lost or Delayed Shipments
If your package has not arrived within the expected delivery timeframe, please contact us. We will work with the shipping carrier to investigate and assist in resolving the issue as quickly as possible.
9. Damaged Packages
If your package arrives visibly damaged, please retain all packaging materials and contact us within 7 days of delivery. Including photographs of the package and its contents will help us process your request more efficiently.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team:
Email: parasol@solarasway.com