We’re here to help! If you have any questions about our products, your order, shipping, returns, or any other inquiries, our customer support team is ready to assist you.
Customer Support
Email: parasol@solarasway.com
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (UTC)
We aim to respond to all email inquiries within 24 business hours. During weekends, holidays, or peak shopping periods, responses may take slightly longer, and we appreciate your patience.
Before Contacting Us
To help us assist you more efficiently, please include the following information in your email whenever possible:
- Your order number (if applicable)
- The email address used for your purchase
- A detailed description of your question or concern
- Photos or supporting information, if relevant
We’re Here for You
Whether you need assistance before placing an order or support after your purchase, we’re committed to providing prompt, friendly, and professional service. We look forward to helping you and ensuring you have a smooth shopping experience with us.