1. How do I place an order?
Browse our website, add your preferred items to your shopping cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
2. What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment options available at checkout. All payments are processed through trusted and encrypted payment providers.
3. Will I receive an order confirmation?
Yes. Once your payment has been successfully completed, you will receive an email confirming your order details.
4. How long does order processing take?
Orders are typically processed within 1–2 business days after payment has been confirmed. Processing times may be longer during holidays or promotional periods.
5. How long does shipping take?
For orders shipped within Europe, estimated delivery is generally 3–8 business days after dispatch. Actual delivery times may vary depending on your location and the shipping carrier.
6. Can I track my order?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available. Tracking details may take up to 48 hours to become active.
7. Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible. We will do our best to accommodate your request. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
8. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving your order and provide your order number along with clear photos of the item and packaging. We will review your request and provide an appropriate solution.
9. Do you accept returns?
Yes. Eligible items may be returned within 30 days of delivery, provided they are unused, in their original condition, and meet the requirements outlined in our Refund & Return Policy.
10. Who pays for return shipping?
If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs. For returns due to personal preference or ordering the wrong item, the customer is responsible for the return shipping costs.
11. When will I receive my refund?
After we receive and inspect your returned item, approved refunds will be issued to your original payment method within 3–5 business days. Your financial institution may require additional time to process the refund.
12. My tracking information hasn’t updated. What should I do?
Tracking updates may be delayed by the shipping carrier. If your tracking has not updated for several business days or your package appears delayed, please contact our customer support team for assistance.
13. Is my payment information secure?
Yes. All payments are processed through secure payment providers using industry-standard encryption and PCI DSS-compliant security measures. We do not store your complete payment card information on our servers.
14. Do you ship outside Europe?
At this time, we only ship to destinations within Europe.
15. How can I contact customer support?
If you have any questions before or after placing an order, our support team is happy to assist you.
Email: parasol@solarasway.com
We aim to respond to all inquiries within 24 business hours.