At www.solarasway.com, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review the following return and refund policy.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned with all original packaging and accessories, if applicable.
- Not show signs of wear, damage, or misuse.
- Include proof of purchase or your order number.
2. Non-Returnable Items
Returns will not be accepted for items that:
- Have been used or assembled.
- Are damaged due to improper use or handling by the customer.
- Are missing original parts or packaging.
- Are not in a condition suitable for resale.
3. Return Shipping Costs
- If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.
- If the return is requested for personal reasons (such as a change of mind, ordering the wrong item, or no longer wanting the product), the customer is responsible for the return shipping cost.
We recommend using a trackable shipping service for all returns.
4. How to Request a Return
Before returning any item, please contact our customer support team with:
- Your order number
- A description of the issue
- Photos of the item, if applicable
Our team will review your request and provide return instructions.
5. Return Address
Please do not return items without prior authorization.
Return Address:
Returns Department
[Return Address Will Be Provided After Return Approval]
6. Refund Processing
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 3–5 business days after the returned item has been successfully inspected.
Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include clear photos showing the issue so we can evaluate your request and provide an appropriate solution as quickly as possible.
8. Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has entered processing or has already been shipped, cancellation may no longer be possible. In such cases, you may request a return after receiving your order in accordance with this policy.
9. Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, please return the eligible product for a refund and place a new order separately.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: parasol@solarasway.com